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Shipping policy

Djavanilla strive to provide you with the best shipping options, regardless of your location. We are committed to delivering to hundreds of customers worldwide every day, ensuring the highest level of responsiveness at all times.
Processing Time
  • This includes order verification, tailoring, quality checks, and packaging.
  • All orders are processed within 24 hours (Monday – Friday) after being placed.
 

Frequently Asked Questions

Did not find your question? Send us your questions at info@djavanilla.com

  • 1) Where do you ship?

    Global Vanilla Bean Delivery We specialize in delivering premium Indonesia Vanilla Beans to destinations all around the globe.
    If your country is serviced by major shipping providers such as DHL, UPS, or FEDEX, we can ship to you.
    We have successfully served customers across America, Europe, and Asia.
    Our export process complies with the regulations of the destination country. We include a quarantine certificate with every shipment to ensure that our products pass health tests and meet all customs requirements, preventing any potential issues upon arrival in your country.

  • 2) How long does shipping take?

    The shipping duration depends on your location and the shipping method used:

    Domestic Shipping (within Indonesia):
    Typically takes 3-5 business days.

    International Shipping:
    For most countries, it generally takes 7-15 business days.
    The exact time frame may vary depending on the destination country's customs procedures and the shipping service chosen (e.g., DHL, UPS, FEDEX).

    Please note that these time frames include the processing and handling time needed to prepare your order for shipment. In some cases, delays can occur due to customs clearance or unforeseen circumstances.

  • 3) How much does shipping cost?

    The cost of shipping depends on several factors, including the destination, shipping method, and the weight of your order.
    Here’s a breakdown of what to expect:

    Domestic Shipping (within Indonesia):
    Shipping rates are calculated based on the delivery location and the weight of your order. In many cases, we offer competitive or even free shipping options for certain order amounts.

    International Shipping:
    - Shipping costs vary depending on the destination country and the chosen shipping provider (e.g., DHL, UPS, FEDEX).
    - During the checkout process, you'll be able to see the exact shipping fee for your location before completing your purchase.

  • 4) Do you handle customs and import taxes?

    International orders may be subject to customs duties and import taxes, depending on the destination country. These fees are not included in our shipping charges and are the responsibility of the recipient.
    Please check with your local customs office for more information.

  • 5) Do you provide a quarantine certificate?

    Yes, we include a quarantine certificate with all international shipments to ensure that our products pass health tests and comply with customs regulations in the destination country.

  • 6) What should I do if my package is damaged or lost?

    If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping provider to resolve the issue and ensure that you receive your order.

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