Condition: Items must be returned in their original, unused condition with all original packaging and labels intact.
Time Frame: Returns must be initiated within [30] days from the date of receipt.
Non-Returnable Items: Certain products, such as customized items, perishable goods, or items marked as final sale, are not eligible for return. Please check the product description or contact us for clarification.
Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to request a return authorization.
Return Authorization: We will provide you with a Return Authorization Number and detailed instructions for returning the item.
Prepare the Return: Package the item securely in its original packaging. Include the Return Authorization Number and any necessary documentation.
Return Shipping: If the return is due to a mistake on our part or a defective item, we will cover the return shipping costs.
Customer Responsibility: For returns that are not due to our error, customers are responsible for return shipping costs.
Inspection: Once we receive and inspect the returned item, we will process your refund within [7-10] business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we may provide a store credit.
Notify Us: Contact our customer service team within [30] days of receipt to request a replacement.
Replacement Process: We will arrange for the return of the defective or incorrect item and send you a replacement at no additional cost.
Exchange Requests: To exchange an item for a different size, color, or product, please contact customer service to initiate the exchange process. Exchanges are subject to product availability.
Report Damage: Contact us immediately with details and, if possible, provide photographic evidence of the damage or defect.
Resolution: We will arrange for a return or replacement and cover any associated costs.
Promotions: Items purchased with promotional discounts or special offers are subject to the same return and refund policies. The refund will be processed based on the amount paid after discounts.